FREQUENTLY ASKED QUESTIONS

Search: I enter a title of station, and your system writes, that such station is not present. I would like to find trains between two cities and I enter titles of stations, as is indicated at you search form: "Dnepropetrovsk …" And "Kiev …". But there are not stations. What the difference between two kinds of search: context-sensitive and prefix? I search for a train number 41 and the whole list of such trains was shown to me. Why? I can not understand with periodicity of movement of trains on station. Why the periodicity of movement begins not with Sunday? And how to search for trains with changes? I shall sit on intermediate station. Tell me please, the periodicity of train traffic is underlined for my station? I want to sort out result of search on station by train number. What should I do? What means searching on cities, what for it is necessary? How the distance optimization is works? What is this characters behind each number of a train? Why in the time-table the traffic periodicity only for 5 days forward is underlined? And if it is necessary for one month forward? Why in the time-table some trains with identical numbers, but different characters? Tickets booking: Which way you sell railway tickets? How can I get ordered tickets? Can I order tickets from other city (not from Moscow)? How can I order railway tickets from you site? Misc.: I can not find at you site information on vacant places in trains? I want to add the form of search of trains to my site. Whether it is possible? Whether there is a possibility, that the time-table on concrete station or group of stations was shown directly on my site. Why you do not have Ukrainian - Byelorussian -Tatar language etc. versions of site? I would like, that you have given me help on a question, interesting for me. How much does it cost? What do you plan to make on site in future? SMS, WAP: Why you do not add the list of services of the WWW-version in the WAP-version of site? What future of the site WAP-version? Why SMS from yours site do not reach on my telephone? I would like to sent on my mobile operator the traffic route of train, and in the list at the bottom of page it is not present. Why? Why on my mobile telephone your WAP-site does not work? I entered in telephone name of railway station: Moscow and I got answer "nothing is found for your request!" Why? I do not know how correctly to write for search of station: Sankt Peterburg or Sankt-Peterburgh? Why when I dial in WAP-version a title of station Адлер (Russian characters) nothing found? I enter a title of station, and your system writes, that such station is not present. - Probably, you incorrectly have indicated a title of station. For example, instead of "Feodosiia" you have indicated "Feodossiia", or instead of "Kishineu" - an old title of "Kishinev". To avoid similar problems, try to specify a not full title of station, and only initial letters. For example, "Feod" for Feodosiia, "Kish" for Kishineu etc. Please let us know if station title was missed. I would like to find trains between two cities and I enter titles of stations, as is indicated at you search form: "Dnepropetrovsk …" And "Kiev …". But there are not stations. - You have indicated in an extremity of a title of station superfluous points. According to our search form "Prefix search (Kiev...)": the points are shown to explain to the user, what the difference between two kinds of search (context-sensitive and prefix). What the difference between two kinds of search: context-sensitive and prefix? - For example, in case of prefix search all stations begin on a title, entered by you will be searched. If you will use context-sensitive search - all stations containing specific by you title in any part will be searched. For example, prefix request for "Kiev" will issue the following: KIEV MOSKOVSKII, KIEV PAS, KIEV PETROVKA, KIEV VOLYNSKII, KIEVSKII. And the context-sensitive search for "Kiev" will issue the following: ENAKIEVO, KIEV MOSKOVSKII, KIEV PAS, KIEV PETROVKA, KIEV VOLYNSKII, KIEVSKII, LGOV KIEV, MOSKVA KIEVSKAIA, NOVOKIEVKA. I search for a train number 41 and the whole list of such trains was shown to me. Why? - Because the numerical number of a train, to which the passengers have got used the concrete train does not determine unequivocally. Railways are used for unequivocal identification of a train its service code, which apart from of figures contains the letter in an extremity. That is why there are some trains with number 41, but going on different routes. It also caused necessity to specify route of a train for getting a train traffic route. I can not understand with periodicity of movement of trains on station. Why the periodicity of movement begins not with Sunday? - The periodicity of traffic of a train is formed "on the fly" at the moment of your request and shows traffic of a train for 7 days forwards, since a current day. That is why, if you come to us Tuesday, you will see periodicity of traffic since Tuesday till Monday of the next week. Agree, such mechanism is more convenient, especially, if today Sunday. And how to search for trains with changes? - In the current version this possibility is absent. But we plan to realize this service later. I shall sit on intermediate station. Tell me please, the periodicity of train traffic is underlined for my station? - The periodicity of train traffic is considered from departure station. It means, that you need to make the correction on train time movement to your station. I want to sort out result of search on station by train number. What should I do? - Just press header of the necessary column. Page will be reload with the necessary sorting order (your choice will be specified as *) What means searching on cities, what for it is necessary? - The searching on cities allows you to be defined in case of many railway stations in the city (for example: city Moscow has Kursk, Kiev, Yaroslavl etc. railway stations). Also this service allows to realize searching with changes on miscellaneous railway stations of the one city. How the distance optimization is works? - The given aspect of optimization will allow to discover shortest on distance interval (kilometers) routes between two stations or cities subjects to change. Follow-up, you can see distance intervals on each route segment. As a result of optimization the routes are displayed sorted from most short lengthwise. What is this characters behind each number of a train? - Each character after numbers of a train means certain "thread" of a train, i.e. special denotation used on railways for the denotation of the separate paths. For you number of a train, instead of character is important. Why in the time-table the traffic periodicity only for 5 days forward is underlined? And if it is necessary for one month forward? - For this purpose you simply push the reference with periodicity for 5 days – you’ll see the schedule of traffic movement for all year. Why in the time-table some trains with identical numbers, but different characters? - It is trailer cars located in one train. What do you plan to make on site in future? - Trains with changes, selection of trains under the necessary time, date, deriving of an additional information about a traffic, reference section for travelling by rail. Which way you sell railway tickets? We operate by partnership agreement with travel agency Bilet.ru How can I get ordered tickets? - We provide Moscow and Saint-Petersburg, city tickets delivery only. You can order Express mail delivery for extra charge (about 50-60 USD). Or you can buy tickets in Moscow office please see details: http://bilet.ru/eng/about/default.asp Can I order tickets from other city (not from Moscow)? - Sure, we can provide mail delivery by Express mail for additional charge to any country (about 50-60 USD). How can I order railway tickets from you site? - You can order tickets directly from our timetable by pressing link title ORDER or TICKETS ORDER in search results or on main page. See - http://www.poezda.net/order_en.htm Why you do not add the list of services of the WWW-version in the WAP-version of site? - The increase of an amount of additional services will cause to sharp increase of the traffic on our WAP-site, and since we have not the sponsors supporting this project, payment we make for the personal money. Our numerous letters to the largest mobile operators of Ukraine and Russia infortunately, have remained without the answer. From our point of view it is means, that all these operators are not interested in development and support of the new WAP-services (and hereinafter and GPRS) or consider, that their users do not require this information. What future of the site WAP-version? - In connection with increasing of the traffic at ours WAP-site on the part of some mobile operators we, infortunately, shall be compelled artificially block access for the similar users, with the purpose of traffic decreasing. Our attempts to decide this question with operators have remained without the answer. Why SMS from yours site do not reach on my telephone? - Probably some variants:- More often operator simply blocks our address, since considers this messages like spam (which, on it a sight, you should not receive). Our attempts to contact to this operators to explain, that the information sent from us is useful, was unsuccessful.- It is possible, operator service sending or getting of the SMS simply «has bunged up». In that case try to repeat attempt later.- Check you account (may be this service is not adjusted at you credit line). Go on operator site and find out details. I would like to sent on my mobile operator the traffic route of train, and in the list at the bottom of page it is not present. Why? - It is mean, your operator is not introduced in our base. For this purpose, send us (webmaster poezda.net) the brief information on your operator (syntax of SMS-mailing xxx@operator.com, site URL and name of operator). We necessarily shall add it in our list after checking of the information. Why on my mobile telephone your WAP-site does not work? - Probably, you have not adjusted the telephone for operation with WAP, or simply were mistaken with address. Try to check by going to our site page and test ore WAP-version through phone-emulator of the cellular telephone. If all works – it is you problem, differently write to us about troubles. I entered in telephone name of railway station: Moscow and I got answer "nothing is found for your request!" Why? - For search of stations the latin characters are used, therefore, you need to enter the name of station such way: Moskva (Russian writing of stations Moskva instead of English writing Moscow) is used. I do not know how correctly to write for search of station: Sankt Peterburg or Sankt-Peterburgh? - If you are hindered in writing of the name of city - try to enter only part of the name (for example: Sankt) Why when I dial in WAP-version a title of station Адлер (Russian characters) nothing found? - The version for mobile telephones works with Latin titles of stations, because not all models of telephones maintain a set of cyrillics. I can not find at you site information on vacant places in trains? - Unfortunately, we not represent an information on vacant places. I want to add the form of search of trains to my site. Whether it is possible? - Yes, certainly. Look here: www.poezda.net/forms.htm Whether there is a possibility, that the time-table on concrete station or group of stations was shown directly on my site. - Yes. We present such service. You can place on your site our search form and to receive an outgoing result directly on your page, where the request was made. By the way, the style and design of your page will be whenever possible as much as possible saved. The export of all kinds of the time-table, including search of trains and schedule of traffic is possible. This is paid service. For stations of one city cost makes up to $ 5/month. Any questions? Please write: support@poezda.net. Why you do not have Ukrainian - Byelorussian -Tatar language etc. versions of site? - For creation of those versions it is necessary to spend a lot of time and resources. We do not object to creation of those versions, and, if you consider, that any language should find reflection on site, we are ready to accept your financial support directed on creation to the special language version. I would like, that you have given me help on a question, interesting for me. How much does it cost? - Excuse, but we are not able to use this service right now.